<punchcard_uc> tier 1 techs dont know shit
<punchcard_uc> all they have to do is read from a script
<punchcard_uc> first thing you do is ask for a tier 2 tech
<DomMac> I just ask for someone smarter
<DomMac> as soon as they answer the phone
<DomMac> "hello.... this is support"
<DomMac> "gimme someone smarter than you"